Frequently Asked Questions Modifying Your Flag Counter
- Which websites can Flag Counter be used on?
You can put a Flag Counter on practically any site. All that is required is that the site supports images. Flag Counter is a simple image!
- Do people have to click my Flag Counter for it to add a visitor?
No, anyone who views your Flag Counter image has already been counted.
- Can I remove the Flag Counter Logo from my Flag Counter?
We offer a Flag Counter Pro service that is very affordable. Not only will it remove the logo, but it will unlock an advanced visitor log, and much more. Just click on your Flag Counter and follow the "Upgrade" link for all the details.
- Will my own visits to my site be counted in my Flag Counter?
By default we set a cookie so that a visitor is only counted on their first visit. However, you can also choose for visitors to be counted once a day, week, or month or more.
- How do I collect regional flags?
Free counters allow you to collect regional flags from the United States and Canada. You can collect even more regional flags with our Flag Counter Pro service. To upgrade, follow the "Upgrade" link on the top right of any of your statistics pages. Flag Counter Pro users have the ability to collect regional flags from several dozen additional countries
- I lost my Flag Counter code! What do I do?
If you happen to know the address of your statistics page, please follow our Modifying Your Flag Counter instructions to regenerate your HTML code. If you do not have your Flag Counter code or the address of your statistics page, you may need to create a new Flag Counter. If you registered your counter, be sure to check your email account for your counter's information.
- How often is my Flag Counter updated?
Changes to your statistics page (the page someone reaches after they click on your counter) are in real time. In order to maximize our resources, the Flag Counter image that appears on your site, however, is delayed by approximately 5 minutes (except with Flag Counter Pro).
- I know that someone from _________ visited my site, why aren't they showing on my counter?
Please ensure that you have added your counter code to every page of your site. It's likely this person visited a page where your counter isn't installed. We can only count a visitor who loads the Flag Counter image. If they can't see the image, we can't see them.
If you can see their visit after clicking on your counter, but not on your page, you likely want to increase your "maxflags" value. Learn more below.
- How do you know what country a visitor is from?
We use an advanced geolocation technology with a regularly updated database, offering over 99% accuracy in the identification of countries.
- Will you delete my counter if my website isn't very active?
We remove counters from our service that haven't logged a new visitor in over 30 days (unless you have Flag Counter Pro). This helps ensure that our resources are saved for customers who are using our service.
- What are the "+" icons next to my country names?
The "+" icon allows you to expand your visitor details to show you what part of the country your visitors are coming from. Free Flag Counters allow you to collect regional flags from the United States and Canada. You can begin collecting regional flags from dozens of other countries by upgrading to Flag Counter Pro.
- I chose 50 flags, why aren't there any showing on my counter?
Our service only adds a new flag after someone from that country has visited you. You will start out with no flags, but the first time you view your counter, your own country's flag will be added. Want to spread the word about your new Flag Counter? The "Request Flags" section of the Flag Counter Forum is a great place to start your collection of flags by posting a link to your site.
- I added my Flag Counter to two different sites, but they both say the same thing now. What is wrong?
You must be sure to generate a second Flag Counter code if you want your second site to have its own count. If you add the same code to multiple locations, the visitors will all be added together.
- Why am I being limited to 12 flags on my counter?
When you generated your Flag Counter, you choose a maximum number of flags to be shown. Many people prefer to only show several of their top countries. However, this can be increased at any time. The simplest way is to examine your Flag Counter code, and change "maxflags_12" to "maxflags_20" (or whatever number you would like it to be, up to 248). Please refer to the Modifying Your Flag Counter section for further details.
- How do I upgrade to Flag Counter Pro?
Flag Counter Pro offers many features that are not available on our free counters. To view the complete details and upgrade now, follow the "Upgrade" link in the top right corner of your statistics page (the page reached after clicking on your Flag Counter). Our affordable $29.99 annual fee is payable via Paypal or Google Wallet, and both will instantly upgrade your counter.
- How do I cancel my Flag Counter Pro subscription?
We're sorry you want to cancel. If there's anything we can help you with, please get in touch! To cancel your subscription, log in to your Paypal account. Click the History link under the "My Account" tab at the top of the page. If you do not see your subscription below, expand the dates to include when you first subscribed, and then under More filters choose Subscriptions. Click the Details link next to your subscription payment, and then the Cancel Subscription button.
- How can I close my Flag Counter account?
You don't have to do a thing. All that you have to do is remove the code that you added to your site. Eventually, your counter will be terminated for inactivity. We're sorry to see you go!
Please note that Flag Counter Pro accounts are not subject to termination for inactivity, and remain active as long as your subscription is in good standing.